Support
Help, from people who know the system.
Most questions are fastest to answer from inside your workspace, where we can see the context. If you cannot get in, or you are not a customer yet, use the form below.
Three ways in
You use a Roastnet workspace
Raise a support ticket from inside the app. An admin on your workspace can open one, attach the detail and follow the thread to resolution without leaving Roastnet. Your ticket reaches whoever operates your network.
You run a network on Roastnet
Your network admin portal has its own support channel straight to the platform team, separate from the tickets your own roasteries send you. Use it for platform behaviour, billing and deployments.
Anything else
Locked out, evaluating Roastnet, reporting a problem with the site, or chasing something about your account before it exists. The form below reaches the support team directly.
Send us a message
Tell us what is happening and what you expected instead. If it concerns a workspace, include its address so we can find it.
Reply time
We usually reply within one business day.
Cannot sign in?
Say so here and we will verify you another way.
Data and privacy requests
Use the data-rights form so your request is handled on the record.
Never include passwords, card numbers or API keys in a support message. We will never ask for them.