Is the guest console really free?+
Yes. Joining, listing lots and buying are free. You pay for the coffee you buy and any delivery you book. Roastnet earns a margin only where it buys and sells the coffee itself.
Who invoices the coffee?+
It depends on the seller. Importers invoice roasters directly. When Roastnet sells between roasters, and on lots from origin, Roastnet is the seller and invoices the buyer. Direct trades are invoiced by the seller. Delivery booked with Roastnet is always invoiced by Roastnet, separately.
When am I paid?+
Importers and direct sellers are paid by the buyer on their own terms. Roasters who sell through Roastnet are paid their price once the buyer's 48-hour claim window closes with no open claim. Growers and exporters are paid on the terms agreed for each lot.
Which countries does it cover?+
Anyone can join, anywhere. Where Roastnet runs its services it holds samples, sells between roasters and delivers. Everywhere else, roasters and importers trade directly, with no Roastnet fee. Growers and exporters sell into every market Roastnet buys for. Pick a country above to see what applies.
Do I need a paid plan?+
No. The guest console is enough to buy and sell green coffee. Workspace plans are for roasters who want to run the whole roastery on Roastnet.
Can I change my seller type later?+
Your seller type is set when you join, because it decides how your lots are sold. If it needs to change, contact us.
Is Factory really free?+
Yes. Factory is the desktop log that ships with Roastnet. There is no per-roast licensing, no upgrade gate on critical features, and no separate Factory subscription. If you have a Roastnet account, you have Factory.
Is the green coffee marketplace included on the free plan?+
Yes. Buy Green, Sell Green and contract roasting are included on every plan, including the free one, so any roastery can join the network and start trading from day one. The only features held back for paid plans are the client portals and the cloud accounting integrations.
Do I need any other software for accounting?+
Roastnet ships an accounting module that handles invoicing, payments and multi-currency, and it syncs invoices two-way with Xero, QuickBooks and Sage through the built-in cloud integrations. If you use another tool, you can export everything.
What does payment processing look like?+
Storefront payments run through your own payment account, so every sale settles directly to your bank. Roastnet adds a small per-transaction fee that covers the hosting and running of your storefront. Plan billing is separate and uses the card on your account.
Can I import my existing data?+
Yes. The Free, Base and Pro trials include a guided import for green coffee, customers, products, and standing orders. Pro includes a dedicated onboarding manager who runs the migration with you.
How does the leasing module relate to my real lease agreements?+
Roastnet generates the lease PDF from a template you control, sends it through the signature service, and locks the lease to active once it is signed. The PDF lives in the platform forever, audit-trailed and tamper-evident.
What devices does Factory run on?+
Factory ships first for current generation desktop devices and supports USB, Bluetooth, and Modbus probes. We are following on every major desktop platform.
Can I try Roastnet without a credit card?+
A card is required on every plan, including the free one, so usage beyond your plan's included allowances is covered. The free plan itself is never charged a subscription, and paid-plan trials charge nothing until the 14-day trial ends.
